Visitor
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1 Message
Wrongfully charged a fee for Unreturned Equipment.
Hello, I just received a bill for $120 for "Unreturned equipment", after I cancelled my service. However, I DID return my equipment the same week I cancelled my service! I returned it to your location in the Main Street at Exton shopping center and they gave me a receipt as proof that I returned it. I would like this fee to be refunded and for the $35.04 credit balance to be refunded to my card as well please.
Also, you REALLY need to have some real people we can talk to on the phone. This customer service experience has been noting but an automated run around so far, which has been quite infuriating.
[Edited: "Personal Information"]
[Edited: "Personal Information"]
[Edited: "Personal Information"]
XfinityMarshante
Official Employee
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223 Messages
22 hours ago
Hello @user_xckz3p, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues with the billing. I can understand how that was a surprise to you, knowing that you returned the equipment already. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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