Wrongful charge

I have had problems with my TV for months and it continues. I have called multiple times times. You all attempted numerous times to fix problem remotely but this failed. You advised that a tech would have to come out. This happened twice. Problem continues. Then you charged me $100 for the tech to come out. I was never told about this charge in advance. Further this is your expense not mine. How shady.

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XfinityBrianH

Official Employee

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2.2K Messages

4 hours ago

user_zpavgs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_zpavgs

Visitor

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3 Messages

25 minutes ago

My name is <Edited for "Personal Information">

Note: This comment was created from a merged conversation originally titled My complaint

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XfinityBrianH

Official Employee

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2.2K Messages

@user_zpavgs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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Billing

user_zpavgs

Wrongful charge

XfinityBrianH

user_zpavgs

XfinityBrianH

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