6 Messages
Wrongful billing after cancelation
I called Comcast to schedule cancelation of internet service in May because I was moving out on June 30.
On June 27 service stopped.
I returned the equipment on the first week of July.
In September Comcast is still billing me monthly for a disconnected service.
I called Comcast and was told billing would be corrected.
A week later I get calls from Comcast collection billing August and September.
I called again and was told it would be corrected.
A few days later more calls collecting.
Now a Comcast supervisor says that although I moved out and returned the equipment, someone has plugged equipment and I am liable for it. I asked him that if I am the only one with access to the account, how is it possible someone else paired equipment at that address when I don’t even live there anymore?
He say he will transfer me to a department that can fix it, instead he sends me to a recording that disconnects. I call again and now Comcast system identifies my number and will not allow me to talk to an agent anymore unless I pay all the months I did not receive service.
XfinityThomasA
Official Employee
•
2.3K Messages
2 years ago
Thank you for your feedback, @user_ee71fd. I hope you're move went well and you had plenty of help with the heavy lifting. We would appreciate the opportunity to assist with your billing concerns after closing down your Xfinity account and work with you to turn this experience around. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
3
0
user_ee71fd
6 Messages
2 years ago
This is the screen I get when I do what you are asking me to do.
3
0
user_ee71fd
6 Messages
2 years ago
No help has been offered to me after posting my problem here. I keep being sent around in circles.
1
0