Wrongful Alleged Debt from Debt Collector

I have received communication regarding an alleged debt from Comcast/Xfinity from a debt collector.

To clarify, per my initial application, Comcast/Xfinity approved and activated my service account. Following approval, I retrieved the designated equipment from an Xfinity store and started internet service.

Although my account has remained active and in good standing, with all payments up to date as reflected in my account history, I began receiving paper billing statements showing an unpaid balance. In response, I contacted Comcast/Xfinity customer service on multiple occasions—specifically on September 13, 2024, and again on September 24, 2024. During both calls, representatives confirmed that my account had a zero balance. They further explained that an internal error had led to the creation of a duplicate account and the unauthorized shipment of a second device.

At the request of Comcast/Xfinity, I voluntarily returned the redundant device to facilitate closure of the erroneously created duplicate account. This action was taken solely as a courtesy to assist Comcast/Xfinity in resolving their internal error.

My payment history confirms that all charges associated with my valid account have been paid in full and on time. I dispute any claim of an outstanding balance arising from the duplicate account created in error by Comcast/Xfinity.

Please update your records and confirm in writing that this debt has been canceled or removed. Given that this matter has been referred to a collections agency, I demand that it be corrected immediately to avoid further harm to my credit.