1 Message

Mon, Apr 19, 2021 5:57 AM

Wrong service address & missing payments

Hi my grandma has an xfinity account and the address on file should’ve been <removed address>, when we spoke to representatives about this issue, they stated the addresses were changed and everything was fine. Now her bill is 216.80. She’s been paying for her service ever since January. We need someone to come out and look at the box



Official Employee


177 Messages

23 d ago

Hello and thank you so much for taking the time to reach out to us here on our Xfinity Forums! I definitely understand how frustrating it would be to see any type of bill increase or have service issues. I would love to look into this further for you and your grandmother. Please send us a private message with your name, the account holder's name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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