Visitor
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4 Messages
Wrong Pricing since Dec 2025
I signed up for a new plan in December 2025 by phone. Then I went on my account and found a cheaper plan, went on chat, received confirmation, but never received the cheaper plan. Although I called every month, I was told it was a glitch in the system, or yes, I see that, you are correct, and received credits each month, but it was never changed to the cheaper plan on your books. Talked to a supervisor, who was arrogant and rude and stated I will not be getting the cheaper plan, even though I have all correspondence in writing. Please let me know how to get this finally resolved.
EG
Expert
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119.7K Messages
3 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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351 Messages
3 hours ago
Hi there Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message. @user_c750po
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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