Visitor
•
4 Messages
Wrong Person and Paying for it right now
Good afternoon,
In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I thought this matter was cleared up until this amount was sent to collections in my name, sending my credit spiraling. I need this fixed as soon as possible. This should have never happened, and better awareness of a system with personal information. Thank you.
XfinityOrlandoM
Official Employee
•
3K Messages
3 hours ago
Thanks for reaching out to us, if you received a collection notification for services you never had, then this link https://www.xfinity.com/idtheftclaimform has great information on how you can file a claim for fraud and identity theft
6
0