Wrong payment due emails

Hello there, @user_282hbc! Thanks for taking the time to create a post with your billing concerns. I definitely know how important it is to ensure billing stops once service has ended, and I'm more than happy to look into this for you! Since we do bill in advance, you could receive one last statement between the time of your request and the completion date of your disconnect order, which would explain why you'd see another statement after the final day of service. Let's take a look, though! Could you please send our team a direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!