U

Visitor

 • 

1 Message

Fri, May 7, 2021 1:35 AM

wrong charge

I have cable and internet wit Xfinity

I pay my cable with condo maintenance and I was paying 50 dollars for internet and suddenly raised to 76!!

I could not talk to anyone helping me, can you help??

Responses

EG

Expert

 • 

87.2K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Again

Expert

 • 

25.8K Messages

2 m ago

@user_12a6d6 

If you're paying your internet fee separate from your cable, it sounds as though your contract is up and you're now paying every day pricing for the internet.

Official Employee

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167 Messages

1 m ago

@, thank you for reaching out to us here on our forums! I'd love to look into what's going on with your service costs and help ensure you're on the right plan. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

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