Visitor
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1 Message
Wrong billing for new plan
Im very disappointed and feel unappreciated the way I been treated. I have been with you for years and still get treated badly.
I renewed my plan and upon checking my bill is more then what I was expecting.
I have talked to 5 different agents and none of them have helped me in anyway. If anything they’re just trying to get more money. They all keep giving me different prices and excuses. At the end they ended up doing the new plan myself but is still shows more then what’s I was told. I have screenshots and email order confirmation of the new plan which it should be $100.82 and not $152.62
XfinityThomasC
Official Employee
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3.1K Messages
6 hours ago
Hello, @user_wbtat2 Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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