Visitor
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2 Messages
Wrong billing !! Disturbing!
I am writing to formally raise a complaint regarding repeated billing charges on my account without any active service.
Since March 2025, I have been charged $134 per month, totaling over $670, despite not having any Xfinity service at my address during this period. I believe this is a clear billing error, and I request an immediate investigation into my account and a full refund for the unauthorized charges.
Details:
- Billing Amount: $134/month
- Duration: March 2025 to Present (5 months)
- Total Charged: Approx. $670
I have not received any services from Xfinity during this period and was under the impression that the account was either canceled or inactive. Please help rectifying this situation urgently, confirm the cancellation of any active service, and initiate a refund for the above charges.
XfinityJon
Official Employee
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245 Messages
2 days ago
Good afternoon Sarveshdeshmukh. We always want to ensure billing is accurate. Had there been a request for disconnection on the address? Was there any Xfinity equipment that had been returned, or that needed to be returned? We are certainly happy to look into this for you. I want to ensure we get this taken care of for you.
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Sarveshdeshmukh
Visitor
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2 Messages
2 days ago
Thanks. There has been NO connection ever since I moved here in March 2025. I have requested for a service transfer. Which never happened. Not sure how any equipment would ever land . There are NO cables even. I was promised a technician few months back, no one ever turned up.
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