Wrong billing !! Disturbing!

I am writing to formally raise a complaint regarding repeated billing charges on my account without any active service.

Since March 2025, I have been charged $134 per month, totaling over $670, despite not having any Xfinity service at my address during this period. I believe this is a clear billing error, and I request an immediate investigation into my account and a full refund for the unauthorized charges.

Details:

Billing Amount: $134/month
Duration: March 2025 to Present (5 months)
Total Charged: Approx. $670

I have not received any services from Xfinity during this period and was under the impression that the account was either canceled or inactive. Please help rectifying this situation urgently, confirm the cancellation of any active service, and initiate a refund for the above charges.

Responses

XfinityJon

Official Employee

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245 Messages

2 days ago

Good afternoon Sarveshdeshmukh. We always want to ensure billing is accurate. Had there been a request for disconnection on the address? Was there any Xfinity equipment that had been returned, or that needed to be returned? We are certainly happy to look into this for you. I want to ensure we get this taken care of for you.

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S

Sarveshdeshmukh

Visitor

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2 Messages

2 days ago

Thanks. There has been NO connection ever since I moved here in March 2025. I have requested for a service transfer. Which never happened. Not sure how any equipment would ever land . There are NO cables even. I was promised a technician few months back, no one ever turned up.

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XfinityAbby

Official Employee

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270 Messages

Thank you for that information @Sarveshdeshmukh.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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2 days ago

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Billing

Sarveshdeshmukh

Wrong billing !! Disturbing!

XfinityJon

Sarveshdeshmukh

XfinityAbby

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