1 Message
Wrong billing and customer agent does not respond
I have been charged wrongly on each bill and everytime i have go to customer service so that they can apply the promotion and adjust my bill. But this time agents were not responding after hearing each and every detail they just stopped responding.
Initially i purchase a plan worth$60 in which i was told that if i add a mobile line i will receive a promotional discount of $40 towards my internet bill and my bill after auto pay and checking account thing will come $10 a month. but instead it always come $50 and I have to contact customer agent to apply those promotion on my account but this time such a patehtic response one told me there is no such promotion other told me your plan is $80 and you are getting the right bill and they all switch after some time like this is internet team issue go to internet team . internet team agaent will say its a mobile team issue and will switch it over to them so on and so forth. This is complete harassment.
XfinityBradM
Official Employee
•
655 Messages
3 months ago
@user_t5ql8k It can be frustrating when your bill is not what you had the expectation of, I will pull up your account so we can review the charges together. Rest assured that you’re connected with the right team to take care of all of your Xfinity questions and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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