Visitor
•
1 Message
Wrong Bill - I have waited two months for a resolution
I have chatted and called nine times to get my billing issue resolved. Each time i was promised it would get fixed. i am attaching the latest transcript. If this cannot be fixed asap, I would like to cancel all my services by tomorrow.
[Removed: Chat Transcript - Personal Information]
EG
Expert
•
110.8K Messages
12 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityQuemekia
Official Employee
•
182 Messages
12 days ago
Hello @Ari_b1 I am sorry to hear about the ongoing issues you're having regarding your bill.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
Need Help? Find Solutions, share knowledge and get answers from customers and experts.
(edited)
0
0