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bikeman017
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50 Messages

Wednesday, May 28th, 2025 1:26 AM

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Would i Be Able to Keep my XB8 Gateway if Sometime i downgraded Internet from 1100MB to 600MB?

Hello There

Considering maybe Downgrading from our Current 1100MB Internet to 600MB Internet,   Upping TV portion of our Triple Play to Ultimate TV like we had before, and Keeping Home Phone, and Xfinity Complete portion as well for Unlimited data.      I'd use an XB7 Gateway again if had to though.   As normally only 2 of us home, and i feel lately Gigabit 1100MB is a bit too much for our needs

Question

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Updated 

13 hours ago

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XfinityNatalie

Official Employee

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79 Messages

1 day ago

Hello bikeman017! I hope you're having a fantastic week. Thanks for reaching out to our XFINITY Community Forum for your service change request. Have you tried logging into our awesome XFINITY Plan Builder with your username and password yet? By logging in, you can make any changes to your current plan as you desire effortlessly.
Since you are using the XB8 modem already, you can certainly still use it with a 600 Mbps speed tier as well. Also, you may check out our compatible modems for each Internet speed tier at XFINITY Device Info. If you do need any further assistance, please let us know, as we are always happy to further assist! 

 

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bikeman017

Contributor

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50 Messages

I checked out Plan Builder, but as a current customer,  only shows me 1100Mbps internet plan or 1300Mbps internet plan portion--at least when account holder id is logged into Xfinity site to look at plan builder. 

  

(edited)

1 day ago

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XfinityNatalie

Official Employee

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79 Messages

Okay, no worries bikeman017! Let's take a look on our end as well to see if we find any similar plan to what you previously had from before. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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1 day ago

0

XfinityJamesC

Official Employee

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2.1K Messages

13 hours ago

Thank you for sending us a Direct Message, @bikeman017! We were able to confirm the discount on your current package was still better than any of the new promotions being offered in your area, but it never hurts to check all your options, just in case. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

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