Visitor
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2 Messages
Worst Service
I'm getting billed even though there's an outage from a storm, I've tried various times to speak to an operator not this so called AI that's useless as can be. Going to cancel service once this is over
Visitor
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2 Messages
I'm getting billed even though there's an outage from a storm, I've tried various times to speak to an operator not this so called AI that's useless as can be. Going to cancel service once this is over
XfinityTommy
Official Employee
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3.1K Messages
6 hours ago
user_tz0idc Appreciate the heads-up! It is normally an easy process to get that credit in motion for a situation like a storm. Did you put in that request through the Status Center, and it was denied? The process is normally where you just put in the request, it would confirm the downtime, and then apply the credit for the window of the service issues.
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