Visitor
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2 Messages
Worst service
[Edited: Forum Rules]
They took out twice for a bill that I was already paid and then tried to gas light me and tell me that it’s for a bill that was due on the 7th it is the 22nd and it was more then what my current bill was for. Right before the holidays and then they keep closing my ticket for a refund request.
it takes forever for someone to get back to you and when they do it’s a oh well attitude. If I didn’t need them for work I would definitely go with another company nothing but issues with them. So aggravating it’s like pulling teeth to get anything done in a timely manner
XfinityChelseaB
Official Employee
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2.1K Messages
4 hours ago
Hello @user_xmyb9i, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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