4 Messages
Worst internet provider
I had a service with comcast which i supposed to pay 45 dollar per month, but in july 2022 they bill me for 150 dollar and claimed that i over use my service , month later my family and i travel abroad for 3 weeks came back found a bill of 150 again so i called again telling them that no one is home and there is no way that we can use 1,3 Tara of date in a week , they said we will send someone to investigate free of charge , later on a guy show in my home unplug my cable hook it up to his device and tell me that i have internet access , i explained to him the situation and what i need him to do he said i cant do more than what i did , later i found that they bill me for his visit 100 pluse 150 for internet service that again i overuse as they claimed , so i called and complained about the situation and i got a promise to fix this , but nothing happen , later for the 3 month i been charge of over using my internet for the same exact dollar , i had to stop the service and make a dispute on my payment , 10 days later i had anew service with them for 2 years now i didnt even exceed 25% of tge amount the claimed i use for 3 month in a row
XfinityAldrik
Official Employee
•
1.7K Messages
3 months ago
Thank you for reaching out to us @user_kcfewy! If there is additional internet data being used that is not from you or members in your home please contact our Customer Security Assurance team at (800) 934-6489.
We can certainly take a further look at the charge for the visit. We can also assist with reviewing the available promotions for our internet services to help lower your bill. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_kcfewy
4 Messages
3 months ago
So just an update all what happen is just go to direct massage and say the same thing as they always say , it was confirmed of the usage , despide the fact no one at home , you guys are just great !
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