Worst Customer Support Experience yet...

I have had the worst support with the billing chat while using the Xfinity Mobile app. To start, at the end of November my 1-year contract expired, raising my bill (because I lost the contract promotion). No big deal, I will contact billing and sign up for another year contract and get my bill back down again. On Dec 23rd, 2023 I started a chat with a billing agent, expressed my issue and after some product determination, finally got the agent to sign me up for a 1 year contract. Mind you, I am using the Xfinity mobile app. The agent says that a link has been sent to my phone number to approve the changes. I received the text, Clicked the link, my phone redirected me to my web browser, I verified and approved the changes, Reopened the Xfinity app, and my chat session was disconnected. I attempted to reconnect to an agent to confirm but was told I could not be transferred back to that agent and that the chat history was unavailable. So I made mistake number 1, I trusted that the agent would process the order on their own after I approved the changes.

Fast Forward 1 month, today Jan 23rd, 2024. I was charged again the full, non-discounted amount that I was told in December. A little frustrating, however not that shocked since I never got any confirmation and there was really no way to confirm it. So I get back on chat again with billing on the Mobile app. This was mistake 2, I should've recognized that the engineers that made the chat platform could not be trusted, and should have used a PC so that I would definitely not have to change tabs. I connected to an Agent, Went through the exact same process as before. I had to reject other promotions that i didn't want and go through the entire sales pitch before finally getting just my current plan put on a 1-year contract. And once again, I received a text with a link to approve changes. I did and once again upon switching back to the Xfinity mobile app my chat session ended...

This is where the real frustration starts. I attempt to rejoin a chat session, and I get told they cannot reconnect me to the previous agent or help me continue the process in any way. I'd have to restart again. At this point I wanted to speak to a supervisor, which I eventually got passed to Ankit, who told me they were a Billing Manager. Ankit's Customer service was extremely poor. I was being blamed for leaving the chat, and ending the session with the agents. Which in retrospect, I may have been ending the chats, but it was only because I was following instructions of other chat agents. When attempting to confirm if any orders were processed Ankit was making mistakes on which dates the orders were made. And still I was being treated as a hostile customer, which in fact made me a much more hostile customer. At one point Ankit argued with me about clicking a link vs copying a link. Which had nothing to do with my problems or concerns. I was offered a $5 credit for any inconvenience I had. I responded that the mere $5 off was insulting compared to the customer experience that I received today. And it wasn't until I told him that this experience would be sent to Customer support and that I would be name dropping Ankit in the Forums did their attitude change.

So TLDR; If there are any customer service reps that respond to these
I still am not 100% sure what my next bill will be.

Using the Xfinity Mobile App's chat will auto disconnect you if you leave that screen at all.
Ankit needs their customer service put in check

I also have all the screenshots of our chat if someone from Xfinity wants to get in contact with me.