Worst Customer Service

Well I called in because I had a payment arrangement set up and it called and asked for an extension. The agent took it upon herself to cancel what I had in the system and use the date I was along for the extension. Now please keep in mind that was whole reason and purpose of the call. So please keep in mind I followed up with multiple calls and chat online.Each time I was told my services would be fine. Guest what happened on Saturday they suspended my service for non payment keep in mind she was supposed to add an extension I also asked for a confirmation email nothing was sent and I was the payment email would be proof. So the end result is I’m trying to scrap together the money last minute to get my service turned back on. I spoke with supervisor and they apologized to me for being lied too but yet I’m still being penalized because they [Edited: "Language"] and it’s not my fault at all. Right now they totally [Edited: "Language"] and I would not recommend anyone contacting customer service unless it’s in writing. Because speaking to someone else and chatting with them online clearly does not work. It’s been two days and I honestly don’t care when I pay my current payment. All they kept doing was blaming the system you are human and I know they can manually over ride it in the system they just don’t want to.. [Edited: "Language"]