Worst Customer Service

I have been trying to get a billing issue resolved since August. I’ve been told multiple times that the issue is resolved but it isn’t and I keep being told I’ll receive a call back to confirm. Neither has happened yet.

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XfinityBenny

Official Employee

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727 Messages

6 hours ago

@user_r8eoab Thanks for adding a post to the forums. Describe the billing issue, and all the details without any personal information so we can provide assistance.

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user_r8eoab

6 Messages

I added mobile to my existing internet in July and was promised a bundle discount. The discount has not been applied to my account. I’ve reached out to CS over and over with different results. I’ve been told passed around, told that the issue was legitimate and cases opened. The last conversation I had, the agent said that the issue showed as resolved and they would call me back to confirm. I have yet to hear back.

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4 hours ago

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XfinityVictor

Official Employee

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1K Messages

user_r8eoab Ok I would like to look at your account information. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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4 hours ago

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Billing

user_r8eoab

Worst Customer Service

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