Visitor
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1 Message
Worst customer service EVER!!!
Waiting 4-6 weeks for a refund approval is absolutely ridiculous. You all took out more money than you were owed, have your equipment back and all, I have zero service through you all & I have to wait for an approval from a place I don’t have an account with any longer and haven’t for months now?!?! You all are an awful company. Worst costumer service I have ever dealt with in my life.
XfinityJustinC
Official Employee
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1.8K Messages
2 hours ago
Hello, @user_24e4vz thank you for reaching out and sharing your concerns over Xfinity Forums. We are always looking for a way to improve as a company, and getting value you feed back on where we can improve is helpful and appreciate you letting us know on area that can be reviewed. I did find an article on our website that has more information on the refund process: https://www.xfinity.com/support/articles/refunds-from-xfinity
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