Visitor
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1 Message
Worst customer service ever
I have not had WiFi service since April 2025 and thought I cancelled my service but have been charged for service since. My service was officially canceled in July and they would not refund me my money because I “didn’t read the fine print.” Now they are saying I still owe money when I received a final bill with a credit of almost $20. Every time I speak with someone, they give me the run around and tell me something different. I ultimately got it confirmed that my service was canceled and I had no balance forward from 2 separate reps only for someone else to call me today saying I owe $71 dollars. I am frustrated and overall tired of dealing with this. [Edited: "Inflammatory"] <------ For Rude/inappropriate comments. Please remember these can be overt (i.e. "Comcast crooks") or subtle (i.e. "Comcast is full of incompetent people")
EG
Expert
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113.3K Messages
9 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.7K Messages
9 days ago
Thank you for your feedback. Our team is here to help and we would appreciate the opportunity to assist. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_lo9xwg
Contributor
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21 Messages
7 days ago
I am dealing with the same issue, except I made several attempts at having them pro-rate my bill before the cancellation date. Multiple reps lied to me about the billing team having a ticket to fix my bill and then when I was charged the full months' service, I had to spend additional HOURS talking to several reps about a refund. I am STILL waiting to hear back about when I can expect this refund, despite several agents assuring me I should have it by now.
I am direct messaging with someone in response to my own post in this forum and all they've deigned to give me for information in the past 48 hours is "Upon reviewing the account, you have a credit balance of 63.34. The last bill that was generated on 8/6/25 for the billing cycle of 8/13-9/12 was for 107.05. We prorated the bill and credited the account from 9/12-8/30 in the amount of 47.86. A 15.00 credit was applied to the account, and .48 taxes and government fees were credited, giving you a credit balance of 63.34."
As if I'm not the one who chased down the agents via chat so that they could arrive at that credit amount....
After reviewing this forum, it almost seems like Xfinity purposely overcharges people who cancel, hoping that they don't care enough to ask for a refund and if they do, makes it impossible to get one at all. This company is full of dishonest, fraudulent employees. If you're reading this and have yet to enter into a contract with Xfinity, spare yourselves the exhaustion and financial manipulation and go elsewhere.
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