1 Message
Worst customer service ever, never applies my acp benefits. In fact, each call gets my bill higher, everytime!
I have called xfinity customer ten times to see why my acp benefit has not applied but xfinity customer service always manipulate by over talking about their fake promotions, which actually increases your bill. No one knows how to help but get an attitude, talks loud and rudly if you don't do what they say when they upsale you. Absolutely horrible customer service.
XfinityJamesC
Official Employee
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2.2K Messages
1 year ago
Greetings, @user_760p2f! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your ACP credit, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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