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Kcorps
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Tuesday, October 14th, 2025

Worse offers for current customers vs new customers

Absolutely insane that, even after being a customer for 8 years, Xfinity will increasy my monthly payment by 50% when my yearly contract expires, and will NOT let me keep my current Internet service at it current price. Instead, it forces me to pay 50% more for the same service than if I simply became a new customer. How does this make sense? Why would you want to [Edit: Language] and punish existing customers? I dont get it. I just need simple internet service. I live by myself, I dont do much. No visitors, no family. I just want simple, reliable internet that doesnt change in pricing every single year. Is that too much to ask? What have we come to?

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XfinityGabriel

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23 hours ago

 

Kcorps, Hi there! Thanks for taking the time out of your day to reach out. I was wondering the same thing when I had the same offers for my services. We truly value your loyalty as much as new customers. I am sorry to learn that we have made you feel this way. You've reached the right place. We are a team of experts who are dedicated to providing solutions to promotional inquiries such as this over social media. We can help. Think of it like this. New customers get a new sign-on bonus. After the promotional period ends, you will enter to our everyday rates. However, we do care about your loyalty just as much as new customers. I would like to look over offers available for your location today to see if I can get you into something similar or better than what you had before. 

 

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Kcorps

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Thank you for responding.

I have been already a customer for 8 years. I am not asking for much. I just want what I already have. My internet service from last year was NOT a sign-on bonus. It was already a forced upgrade on my 2023 rate of 100Mbps at $25/month. Then I went to 200Mbps for $50/month. Now you're forcing me to upgrade to 300Mbps for the low low price of $70/month. Your everyday rates are changing every day. I dont need any of this. 

I already looked over the offers available for my location today. I attached them above. Its extremely frustrating how Xfinity keeps pushing me to get more and more speed. I'm a single person, I live on my own. I dont have children streaming, I dont do hardcore gaming, I dont have Netflix, Hulu or any other streaming service. I have my own router and modem. I dont need more than 100Mbps. I just read news, send emails and, currently, spend half of my day on the Xfinity website to solve this self-created issue. I cannot afford $70/month. That is out of the question. 

(edited)

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21 hours ago

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XfinityGabriel

Official Employee

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2.7K Messages

 

Kcorps, it is our pleasure to help in any way that we can. As a single person myself, I can understand the frustration. Have you heard of our Now Internet service like in this link here?

 

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21 hours ago

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Kcorps

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Hi Gabriel,

No, I had never seen this page before. Sounds precisely what I need. But, not surprisingly, as soon as I log in, I'm no longer able to access any of the offers that I see when I am not logged in. It would really be nice if things would just be easier. All of this just feels like a really sick joke. As soon as Xfinity knows who I am and where I live, all of the offers just "dissappear". What do I have to do? PLEASE, share precise instructions on how to subscribe to GO Internet. Or, better yet, could I just request a callback so we can get this done?

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4 hours ago

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