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Friday, February 21st, 2025 11:53 AM

Won't stop billing me when service was cancelled [Edited] 11/22/24!!!!!!!!!!!!!!!

I've had the same issue.
I canceled my service on 11/22/24 with a call back and returned my boxes to comcast on 11/22/24.
I had ported my phone number to new provider before cancellation which took two weeks.
Next mouth I get a bill for 179.00 not a refund of fifty some dollars I was told would be credited at the comcast store in Granger IN.

So I call and have trouble trying to get someone on the phone.
After finally getting a hold of someone I get sent to three different people all asking me the same thing, account,street address,PIN then hung up on after 45+ minutes.
I'm told to ignore the bill, it's a mistake and will be taken care of next billing cycle.
Then I'm sent a email saying I need to pay my bill.
So I go online I and set up a call back online again since my account is inactive online. I get the call back after over 30+ minutes and tell them whats happening again and again was told to ignore the bill it's just not through our system yet.
Then I get a new 700.00+ bill in January and call, go through all the nonsense with people I cannot understand and are not/won't allowed to do their jobs.
I'm told again after more a hour that it's fixed again! ask for a receipt to be sent and I don't care about the refund I'm entitled to.
I'm told they can't send me any form conformation but it's fixed finally and everything will be fine again and to ignore all bills sent again from mail/email/text.
I tell them I've heard that three,four times now but I can't get anything to confirm this has happened.
So now in February I get a bill for 303.00 which I ignore then a collection letter threat shows up so I go online but comcast says my account is inactive.
I call to use automated services and they say I can't use it because my account is inactive.
So I try to just call and told the serviced can't be use for my account.
I am not Kidding.
So call up as if to setup new services and after talking to that guy he can't believe what is happening, he says.
So he sets up a call back and after about a hour I get someone, go through all the PIN/name/address/phone number with two people and am told that my service was terminated January the 9th.
I go and explain the whole stupid thing again and he see's all my calls in my history and everything that has happened and that I turned in my boxes on 11/22/24.
He tells me I shouldn't be charged after my boxes were returned to comcast and has fixed it again,again,again,again.
But I can't get any form of of information stating that officially again but to be rest assured it is finally done and I will be getting a refund on the difference in up to two months. 
I just got another Bill from comast threatening to send me to collections with a number to call.
It tells me my account can't be accessed through this number.
Then I get a survey on what I thought of my last interaction with comcast.
I am not Kidding.
They don't care about any of us or the time and effort to just simply cancel services.
When I switched my home owners insurance I had a refund on my card in a week and a half and it took five minutes to cancel.
But any search online shows the unbelievable amount of complaints on comcast on this.
I have a 815 fico score so I'm pretty [Edited: "Language"], I did everything right even went online and called before November to follow all instructions on how to cancel service. These guys are these worst kind...
ERIC [Edited: "Personal Information"].

Official Employee

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1.9K Messages

2 months ago

Hello, @user_vvdree. Thank you for making us aware you're still being billed for an account you already canceled on 11/22/24. I would be more than happy to review your account to see what we need to do to correct this billing issue. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

7 Messages

I'm sick of talking to people who assure me that things have been fixed and then I get threatened over and over.
My name is Eric [Edited: "Personal Information"], I want this [Edited: "Language"] fixed and proof that it has happened.
I'm sick of this nonsense from a multi billion dollar company that [Edited: "Language"] all over it's customers and lies at every turn.
Just quit sending me these garbage bills or I'll go to the FTC which has thousands of complaints about this very subject monthly about comcast.
Fix it and go away, I will never have your service again.
This is how you treat people who've been with you for 13 years, I spent 1500.00 on a hew fuse box you guys said was needed because of interference that turned out to be your old wiring from the pole and water. Your own guys told me that!
Comcast has been a nightmare and my whole neighborhood is leaving you guys, the stranglehold is over. I'm getting better faster service at 120.00 a month less.

(edited)

7 Messages

I've written to you and have ask for my refund and to remove the nonsense charges against me, on it's way certified mail.
Here in Indiana I can now file this in small claims for damages, I finally talked to a lawyer.

1 Message

2 months ago

This is happening to me as well. I was evicted from my home in Oct 2023; canceled service, but they didn't cut it off until Jan 2024?   Now they are saying I owe $230 from a past bill and after I switched cell service to Tmobile they still charged.. me for almost a year..

Official Employee

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1.9K Messages

@civiliterm Welcome to our community forum! I know I'd be concerned if I was still being charged after I cancelled service so I'd like to take a closer look at the billing and make this right. I see you've sent a DM so I'll continue helping from there :). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

@XfinityEmilyB​ I've filed, see you in court.

Official Employee

 • 

2.7K Messages

I am sorry to hear that, user_vvdree! We are happy to assist you here so you don't have to take that route. We will ensure everything is perfect. We work for the corporate team and will get to the bottom of this!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

109.9K Messages

2 months ago

@civiliterm @XfinityEmilyB 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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