5 Messages
Won’t let me pay or talk to representative
I keep trying to pay my account but it doesn’t let me keeps saying “payment declined” on every single one of my banks and cards even tho I have the funds for it, when I try to talk to representative it forced me to talk to a bot that is absolutely no help and when I call the customer support line to talk to an agent it forced me to sign into the app to talk to the bot to ask for a agent I CANT talk to unless I pay for which I can’t because of all the reasons I just stated, I’m frustrated because I’ve been dealing with this the entire day and I can’t seem to find any type of help, yes I have enough funds in my account no none of my cards are blocked
XfinityDilary
Official Employee
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3.2K Messages
3 years ago
Hello, @user_k5qm49. Thanks for posting on our community forums. I'm sorry to hear about the payment issues you have been experiencing. To confirm, is this the phone number you are using? 1-800-934-6489. If that does not work, the next option would be to visit us online at Xfinity.com. Or through our Xfinity App. The last option would be visiting the store. Did you set up an online account already?
2
XfinityDilary
Official Employee
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3.2K Messages
3 years ago
Unfortunately, here on our community forums, we do not have the option to take payment, @user_k5qm49. The phone number I mentioned should not force you to the chat assistant. You can select to not receive the text message and move to speak with an agent. However, that would need to be done during business hours. If an agent option is not available, the next option would be the online website. If you are having issues with accessing the website, we can help troubleshoot this. If all other options fail, the last option would be visiting us at the store. I hope this helps clarify. That said, I can help with your online access. Are you getting a specific error when you try to log in to the website?
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user_07532f
Visitor
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5 Messages
2 years ago
It is infuriating. randomly won’t accept payments.
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