Won't let me pay by bank account or add a new payment method

I can't pay my bill via bank account. I even tried to pay with aa new debit card. Representative said I was transferred to them automatically. I informed him that II called them directly. All I want to do is set up a new payment method and find out why only credit cards are accepted on this account. I just want to pay my bill!! GUESS WHAT???? It's going to be late because I can't settle this matter!

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EG

Expert

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115.1K Messages

5 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_5nbe8t

Visitor

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2 Messages

5 months ago

Nothing was resolved.

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XfinityKassie

Official Employee

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2.2K Messages

user_5nbe8t Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with making your payment. I can definitely see how this would be frustrating, not being able to make your payment. I'd be happy to take a look at your account, and provide some details on what's happening. To begin, can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_41yeqc

Visitor

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1 Message

Having the identical problem on Xfinity Payment site. System stalls upon entering new credit card information. Will NOT allow completion of transaction. Why can't Xfinity IT look into this and resolve it ?

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3 hours ago

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Billing

user_5nbe8t

Won't let me pay by bank account or add a new payment method

EG

user_5nbe8t

XfinityKassie

user_41yeqc

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