Visitor
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1 Message
Won't let me cancel my plan through anything at all
I've gone to the app and requested for my Wi-Fi plan to be cancelled and I have called the number they provided more than 3 times now, and no one picked up. I got sent to an automated voice message every time. They're now asking me to pay 110 dollars when the box wasn't even operating properly and I have no other way to contact them and tell them I'm not using the plan anymore
XfinitySean
Official Employee
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679 Messages
11 hours ago
Hi user_9utpuh, we appreciate you sharing your experience here on the community forums! I'm sorry that you've had such a difficult time getting your account squared away. While we'll be sorry to see you go, our team can definitely help! Please shoot a direct message our way with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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