Wont accept payments less than 9.00 and service disconnected for balance less than 9.00

user_tgijji - Thank you for taking the time to explain—that really helps. That is odd. I understand billing can be frustrating, and I want to make sure this is as easy as possible for you. To better assist, may I ask how you’re currently paying your bill?

As a quick reminder, Xfinity offers several convenient payment options:

Using your Xfinity Voice Remote: Simply say “Pay my bill” to open your account and pay directly on Xfinity X1.
By phone: Call 1‑800‑XFINITY and follow the automated prompts to pay with an American Express, Discover, Mastercard, or Visa credit/debit card, or via ACH transfer from a valid U.S. checking or savings account.
By mail: Send a check drawn on a valid U.S. bank account or a cashier’s check issued by a U.S. bank. Please use the payment insert included with your bill, and never mail cash.
In person: Visit an Xfinity Retail Store and use one of our Self‑Service Kiosks. These accept the payment methods listed above, as well as cash and traveler’s checks. You can find your nearest store and hours through the Xfinity Retail Store locator.
Western Union: Pay by money order at a Western Union Quick Collect location.

These are the only payment methods we’re able to accept at this time. 

How to make a payment on your Xfinity account

user_tgijji  Have you tried using the Xfinity Assistant to pay the bill?