tcyraxx's profile

New Poster


1 Message

Thu, Feb 18, 2021 6:00 PM

Winterstorm Power outage-HoustonTX

Hello, I was wondering if a Comcast representative could please help me with obtaining credit on my account. My family and I experienced a 3-day power outage in Houston, TX, and were unable to use our services. This would be greatly appreciated. Thank YOU! 


Official Employee


120 Messages

4 m ago

Greetings, @tcyraxx. Thank you for reaching out to our experts with your credit request. I'm sorry to hear you weren't able to use your services for a few days during the storm. I'll be happy to review your account for any applicable credits. Please send me a message by clicking on "ComcastLizzy" and then selecting "Message". Please message me with your first and last name and complete service address. Chat with you soon!

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