SladeBeta's profile

New Poster

 • 

1 Message

Tuesday, February 23rd, 2021 8:00 AM

Closed

Winter storm outage

I have tried to use the "simplified" Xfinity loss service reporter in the Xfinity Status Center, but there's nothing there and I cannot report my 60+ hour loss of service. From Monday Feb. 15, 2021 (12:15 am) through Wednesday Feb. 17, 2021 (Afternoon). 

 

I've tried to figure out how to get this report to work and nothing has worked. Whatever the method is of reporting, seems very convoluted and I would like to get this resolved. 

 

Thanks.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

1.1K Messages

4 years ago

Hello there, @SladeBeta! Thank you for attempting to use the automated report system. I am sorry to hear it was giving you issues. I'd be happy to look into the account and see what we can do for a credit. Can you send me a PM with your name and address to get started? 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.

forum icon

New to the Community?

Start Here