SladeBeta's profile

New Poster

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1 Message

Tue, Feb 23, 2021 8:00 AM

Winter storm outage

I have tried to use the "simplified" Xfinity loss service reporter in the Xfinity Status Center, but there's nothing there and I cannot report my 60+ hour loss of service. From Monday Feb. 15, 2021 (12:15 am) through Wednesday Feb. 17, 2021 (Afternoon). 

 

I've tried to figure out how to get this report to work and nothing has worked. Whatever the method is of reporting, seems very convoluted and I would like to get this resolved. 

 

Thanks.

Responses

ComcastKorie

Official Employee

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127 Messages

2 m ago

Hello there, @SladeBeta! Thank you for attempting to use the automated report system. I am sorry to hear it was giving you issues. I'd be happy to look into the account and see what we can do for a credit. Can you send me a PM with your name and address to get started? 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.

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