Will not pull up payment screen when you are ready to pay bill?

My bill is overdue since I have not been able to make a payment on the app or online due to the screen that follows after you press make a payment button shows error every time?

I wanted to do a payment plan.

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XfinityAmandaB

Official Employee

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2.1K Messages

5 days ago

user_mnru4b Thank you so much for stopping in for help with making a payment and payment arrangements. Payment options and arrangements are managed in your Xfinity app and online account. If you are having issues making a payment and run into an error, we would need to help make sure that is resolved. Could you provide more details on what happens when you attempt to make your payment?

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user_mnru4b

11 Messages

@XfinityAmandaB

When I hit the make a payment button under amount due the next screen that comes up on both app and website say ERROR and to go back to the account page.

I have cleared my browsing history, cache, ect.

Then clicked on cookies on xfinity's website to accept all.

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5 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

user_mnru4b That is odd; normally you would get a little more than just error. When you are attempting to make your payment, are you connected to you home network when you receive the error?

Are you running into any other issues accessing details in your account online or in the app or is it just your payment options impacted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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user_mnru4b

11 Messages

Yes I am signed in and connected to wifi.

Only making a payment screen is my problem.

I tried chatting for the payment plan, found a solution, and hit add payment from the chat screen which then brought me to the payment screen again and it said the same.

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5 days ago

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