Will file FCC complaint

I asked to have my Xfinity alarm equipment replaced due to it have faulty hardware. Instead I got the run around for 3 hours and decided to cancel. I was told so many times and asked so many times am I under a contract and the answer was NO SIR. So i canceled, now I am seeing a bill for the cancelation. STOP GIVING CUSTOMERS THE RUN AROUND

Responses

XfinitySheila

Official Employee

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1.1K Messages

9 months ago

user_t2nwqc This is not the experience we want for you. Do you need further assistance with your Home security?

2

0

U

user_t2nwqc

2 Messages

Yes, I do I would like the charges waived as the service has been canceled. I dont nor should ANYONE deal with such customer service.

9 months ago

0

XfinitySheila

Official Employee

•

1.1K Messages

user_t2nwqc I'd love to help!

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

Billing

user_t2nwqc

Will file FCC complaint

XfinitySheila

user_t2nwqc

XfinitySheila

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