Wi-Fi/mobile

Hello @user_ef4b5e, thanks for taking the time to reach out to our Digital Care Team. I absolutely understand your concerns and I can certainly answer this important question.

 

To avoid service fees for unlimited talk and text on your Xfinity Mobile bill and have the freedom to add lines to your account, you must maintain either Xfinity Internet, Xfinity Voice, or Xfinity TV service.

 

If you've moved and your new address doesn't qualify for Xfinity Internet, Xfinity Voice, or Xfinity TV, or you cancel these services for any reason, you'll see a $25/month fee per line on future Xfinity Mobile bills.

 

Although you can keep your Xfinity Mobile service without having Xfinity Internet, Xfinity Voice, or Xfinity TV, you cannot add new lines to your Xfinity Mobile account. You can purchase a new device for an existing line; however, you must pay for it in full.

 

Without Xfinity Internet, Xfinity Voice, or Xfinity TV, you're ineligible for Device Payment Plans on Xfinity Mobile devices. These restrictions remain in effect unless you add Xfinity Internet, Xfinity Voice, or Xfinity TV service back to your account.

 

Please let us know if you have any further questions or concerns, my team is here to help.