U

Friday, September 6th, 2024 4:24 PM

wifi

I want to downgrade.  how much woudit be to get wifi n phone n localchannels

Official Employee

 • 

1.4K Messages

3 months ago

 

user_q7zouf, We can help you with that. Please follow the instructions above and send us a DM. 

 

Expert

 • 

107.1K Messages

3 months ago

Here's how to send a direct message (private message);


Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press the "Enter" key on your keyboard to send it.

See https://comca.st/3KQF8q9 for an example.

[Permission from and credit given to BruceW].

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