1 Message
Wifi
Im going to be a few days late paying my bill because of my financial situation. I had a family emergency. Can I get a grace period
1 Message
Im going to be a few days late paying my bill because of my financial situation. I had a family emergency. Can I get a grace period
EG
Expert
•
110.2K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityGabriel
Official Employee
•
2.2K Messages
2 years ago
Hi, @user_rfxcqf! Thanks for taking the time to contact XFINITY over our forums page for help with options for when you need more time to pay the bill. I have been in your shoes before so I can relate. You've knocked on the right door in virtual land for help. Did you know that we offer a really convenient and simple way to schedule a payment arrangement online? It's really cool actually and saves you time. Here are the steps below for needing more time to pay a past-due balance if eligible.
1. To set up a payment arrangement with Xfinity Assistant, click Chat for options.
2. In your chat with Xfinity Assistant, select Set up a payment arrangement.
3. Xfinity Assistant will explain your payment arrangement enrollment options.
4. If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit.
5. You’ll see a confirmation with a reminder to add a payment method to your payment arrangement by the scheduled due date.
0
0