Visitor
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1 Message
WiFi went from $70/mo to $80 because "promotional discount decreased from $40 to $30"
Has anyone else had this happen? I am trying to get an explanation beyond the 'we increased your bill because we felt like it' - this is for my second month of WiFi through Xfinity. Somewhere it was suggested that if I turned on automatic pay this would go back down, but I am hesitant to do so because of exact instances like this (sudden price increases)
EG
Expert
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112.9K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.6K Messages
2 days ago
Thank you for reaching out @user_eltlqc From my experience it usually goes up due to an end in promotional rates on the account but since you stated this is your second month with Xfinity I do not feel this is the case. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
Have you removed paperless billing or autopay with a bank account recently? I am here to confirm what is going on. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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