WiFi suspended

My WiFi service was suspended this morning but I did set up a payment arrangement as it said it would restore service if I at least set up a payment however the service has not fully restored it keeps going in and out.I would like to know how long until it’s restored or at least a confirmation it will be restored as it said in the app.

Responses

EG

Expert

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106.6K Messages

4 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityChristy

Official Employee

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1.5K Messages

4 days ago

Hello, user_s5r98c, and thank you for reaching out via our Xfinity Community Forums today. I’m really sorry to hear that your WiFi service was suspended and that you’re experiencing intermittent connectivity. I understand how important it is to have reliable internet access, and I’m here to help! It sounds like there may be a delay in processing your payment arrangement, which can sometimes happen. Let’s work together to get this sorted out. I can look into your account and see what’s going on with the restoration of your service. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

Billing

user_s5r98c

WiFi suspended

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