Visitor
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2 Messages
Wifi Service included?
Hello, when I moved to my apartment back in August 2024 I set up a plan with Xfinity wifi for $45 per month. My building includes basic cable, but after January 2025 I have seen $0 charges in all of my wifi bills (I did get charged from August-December 2024). When I go check in my Xfinity app my plan says “Good news! Xfinity service is included at your address”
I want to make sure that this includes Wifi because we haven’t been told that by our landlord, and that I won’t have to pay an accumulated fee (everything sounds too good to be true!)
XfinityKei
Official Employee
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1.8K Messages
7 days ago
@user_nted7j I can certainly check over your services for you and go over what's included in your plan. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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