29 Messages
wifi pricing lies
On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price.
But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiated. Will be charged wrong amount. Help me fix this!
EG
Expert
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116.9K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.2K Messages
2 hours ago
Hello, @user_7mgy20 thank you for reaching out over Xfinity. I completely understand how this would be an upsetting experience, when pricing doesn't match up to what you were expecting. I'm glad our awesome Forum expert @EG was able to move your post and bring this to my attention.
I'd definitely like to investigate further, and know from experience that newer internet promotions have an additional $10 discount that requires checking autopay and paperless statements to be set up. This is the most common issue I see when there is a billing difference, and wanted to see if this may be the case as well.
- How much is the difference in pricing you see, compared to what you were expecting?
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