wifi pricing lies

On March 11 I went into Xfinity store to change my wifi speed to 300. Was told I could get 500 speed for same price.

But they gave me 500 at higher price. Been going back and forth to store. They keep saying correction is coming. Still nothing. I email manager get no response. Next bill has initiated. Will be charged wrong amount. Help me fix this!

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EG

Expert

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116.9K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinC

Official Employee

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2.2K Messages

2 hours ago

Hello, @user_7mgy20 thank you for reaching out over Xfinity. I completely understand how this would be an upsetting experience, when pricing doesn't match up to what you were expecting. I'm glad our awesome Forum expert @EG was able to move your post and bring this to my attention.

I'd definitely like to investigate further, and know from experience that newer internet promotions have an additional $10 discount that requires checking autopay and paperless statements to be set up. This is the most common issue I see when there is a billing difference, and wanted to see if this may be the case as well.

- How much is the difference in pricing you see, compared to what you were expecting?

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user_7mgy20

29 Messages

Not about the autopay discount. I was offered $80 for 500 speed. That is regular price for 300 speed. But, as I said, Store rep offered 500 soeed for 300 speed price. The imitated billing shows charge of $95 for the 500 speed. So overcharged $15. I did get credits for other reasons. Not for this.

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2 hours ago

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U

user_7mgy20

29 Messages

initiated billing, not imitated

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2 hours ago

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XfinityJustinC

Official Employee

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2.2K Messages

@user_7mgy20 I appreciate the additional information that is helpful, and would like to look into this further. Since I'll need to gather some information we don't want here in our public conversation to review the account.

Could you please send our team a direct message with your full name and full address?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

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1 hour ago

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Billing

user_7mgy20

wifi pricing lies

EG

XfinityJustinC

user_7mgy20

user_7mgy20

XfinityJustinC

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