Visitor
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1 Message
Wifi increased without permission
My wifi was 49 then went to 70 now you are trying to charge me 117.00. I never gave permission for this continues increase. As well as a random charge every month with no explanation of the charge. I usually have to call to get an explanation, which I shouldn't have to.
EG
Expert
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122.2K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.4K Messages
5 hours ago
Hi, @user_cb720f. Thanks for reaching out about your bill amount. We are glad to look into our promotions with you. We always list if there are any changes to your bill amount and all details that make up the total cost. This link shows how to view your billing statements, https://www.xfinity.com/support/articles/view-xfinity-billing-history. Then this link breaks down your statements, so you can understand what you are seeing, https://www.xfinity.com/support/articles/new-bill-design.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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