2 Messages
WiFi extention error
I spoke with an agent may 29th around 410pm and was told they would extend bill till August 12th … apparently the rep entered the date as June 29th in error according to a rep at a physical location informed me of today I need this fixed cause now it’s showing 619 worth bill due to all fees
XfinityJohnG
Official Employee
•
1.2K Messages
4 months ago
Thank you for reaching out to us here @user_27sx6r. I will be happy to look at any billing issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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