Visitor
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1 Message
WiFi Equipment Shipped 1 Month Early
Hi, I am moving Dec 1 so I placed a wifi equipment order. I selected Nov 28 as the delivery date. However, my equipment shipped on Nov 2 and will be delivered Nov 4. I don’t even have access to my new apartment until Dec 1. I have been charged a bill for the Nov 2-Dec 1 period. I wanted my internet services to start Dec 1, not Nov 2. How can I fix this?
XfinityJoe
Official Employee
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1.6K Messages
55 minutes ago
Thank you for reaching out. @user_i3m8b8 our team would be happy to help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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