Visitor
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1 Message
WiFi discount without cellular
I have been an Xfinity customer for 22 years. My 1 gig WiFi promo is ending soon and it will go from $50 to $100-110/month. I cannot get a 5 year deal unless I add cellular service which I do not want or need. Why are long terms customers being treated this way? I also have cable, DVR box, and HBO. Please help.
XfinityMatthew
Official Employee
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2.2K Messages
21 hours ago
Hello @user_2buryz Thanks for reaching out. Because the plan has not expired yet you may not see as many new promos yet until that happens. But to clarify, regardless of promotion there is no requirement for any of them to get the mobile phone to get a 5 yr price lock. The free mobile line for a year is just an added optional bonus savings that every internet plan qualifies for.
Normally I'd say we wait for the expiration. But if you want us to check for any new deals we'd be happy to take a look into what is currently available to you. If you want to do that please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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