Visitor

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1 Message

Monday, May 18th, 2026 10:27 PM

WiFi bill

I have autopay on where I pay the 19th of every month. I am moving out of my apartment the 25th and will no longer need WiFi. If I cancel it now will my WiFi carry me through the rest of may?

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Expert

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118K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.8K Messages

7 hours ago

 

Hello and thank you for reaching out via our Xfinity Community Forums, user_7nj81t. No, that will not work. Your internet will cut off the day that you ask your services to end. However, we charge in advance for services so if you would like me to take a closer look at your billing with you and come up with a plan I would be happy to help. To get started, please send a direct message with your full name and address. 
 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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