Good afternoon @user_ash80e, and happy Monday, we hope you are having a great start to your week so far and appreciate you taking the time to reach out to our dedicated Communities team on our Forums. We'd be happy to get your account pulled up to see what we can do to help get your WiFi turned back on and review any payment arrangement options if you are needing some time to catch up. Rest assured, you've reached the right team to help. In order to review your account, we'll need to first collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
1.7K Messages
3 months ago
Good afternoon @user_ash80e, and happy Monday, we hope you are having a great start to your week so far and appreciate you taking the time to reach out to our dedicated Communities team on our Forums. We'd be happy to get your account pulled up to see what we can do to help get your WiFi turned back on and review any payment arrangement options if you are needing some time to catch up. Rest assured, you've reached the right team to help. In order to review your account, we'll need to first collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further.
0
0