why wont xfinity honor the plan i was given and signed paper work for?

That doesn't address or answer my question at all. And why was this set to private? Cause I didn't mark it as private.  I've been going round and round with your support and been getting no where. 

No!  my question wasn't even addressed. You ask that i post it publicly in one message but in the other message your asking me to go into a private chat without discussing my issue at all.  And if I do go into a private chat I'm going to have to explain all this again.  You have no idea how many times I've had to explain this to your different departments in this last month and have gotten no where.  It's [Edited: "Language"] ridiculous!

I have the same problem as you. I called Xfinity in June 2025, and asked about lowering my bill cause I cant afford it.  I was offered a 5 year , no contract, faster internet speed, with Peacock included for 98.47. That worked for me, so I took it. Went online to check my bill and plan yesterday Dec. 15th 2025, and while I indeed am only paying that low price,  my plan now is a 2 two year plan and would go up to over 140.00 after two years.  I contacted them about this a few times, and just got the runaround. I was told they didnt even offer a 5 year plan in June. I know what was offered to me. I took notes and wrote it all down for reference, because similar things have happened to me in the past. I even wrote down a confirmation number which , after checking, says I'm on a 2 year plan. I can only believe that the agent that sold me this plan , for whatever reason changed it.   Was told can't do anything about it. So I have a plan with up to 2000 mbps speed which I cant use, because where I live we only have coaxile cable, and that speed is fiber.  I can't leave this alone. I will go thru the complaint process with Xfinity, but I already know I'm [Edited: Language]. But I can't let this one go. I'm going to go on social media and start ranting how they [Edited: Language] me. I will search for any legal options that maybe available.

Good evening @Earl4 and thank you for reaching out on our Forums to bring this experience to our attention, we appreciate it. We apologize for the frustrating experience and are happy to see if there are any 5-year promos available and make sure that you are receiving the proper speeds that you are subscribed to. Our team is also happy to review the account further to see what happened. Rest assured, our team wants to help turn this around and make the situation right. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it