1 Message

Monday, January 23rd, 2023 3:15 PM


Why will my service be disconnected

I just made my payment  for my account  to be up to date, but when I view my bill there is a note from xfinity  about disconnecting  my service  by the 10th February?  Please I need an explanation. 


Problem Solver


497 Messages

1 year ago

Hi, @

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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